1 What is the purpose of this document?
1.1 We are committed to protecting and respecting your privacy. This transparency notice sets out the basis on which any personal data we collect about all users of our site (you), or that you provide to us, through www.tixtu.com or tixtu.com (our site), will be processed by us.
1.2 We are a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you, and for explaining this clearly to you.
1.3 Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting our site you are accepting and consenting to the practices described in this transparency notice.
1.4 TX Corporation sells tickets on behalf of its clients (event organisers). This transparency notice sets out how we share your information with event organisers but it also applies to visitors to our site who do not register or do not purchase tickets.
1.5 This transparency notice should be read in conjunction with our Cookies policy.
2 Information we may collect from you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
2.1 We may collect and process the following information about you:
Information you give us.
2.2 You may give us information by registering on our site, purchasing tickets, or by corresponding with us by phone, e-mail or otherwise.
2.3 The information you give us may include:
2.3.1 your name, address, e-mail address and phone number; and
2.3.2 information you give us to enable us to process your booking, such as the name of the event, and the number of tickets purchased. Payment is managed by one of our payment providers so we do not hold billing information such as credit card details but we may receive a token that references the payment transaction / details.
Information we collect about you.
2.4 We may collect the following information:
2.4.1 when you browse events or purchase tickets through our site we may collect information about your preferences and the types of events you are interested in;
2.4.2 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
2.4.3 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources.
2.5 We may receive information about you from third parties as follows:
2.5.1 from event organisers. For example, if the event has been cancelled, the event organiser may ask us to arrange a refund;
2.5.2 from member organisations or groups, where events are limited to members of that particular organisations or groups, to verify your membership;
2.5.3 from technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies; and
2.5.4 from social media or other service providers we use. This would apply where, for example, you post on our Facebook page or interact with us using one or our apps.
3 What are the legal bases for us to use your personal information?
3.1 We will only use your personal information when the law allows us to do so. Most commonly, we will use your personal information in the following circumstances:
3.1.1 where it is necessary to perform the contract we have entered into with you;
3.1.2 where we need to comply with a legal obligation; and
3.1.3 where it is necessary for our legitimate interests, or those of a third party, to ensure the smooth running of our or their business. We are allowed to do this as long as our or their activities do not disproportionately intrude your privacy.
3.2 We will also use your personal information in the following situations, which are likely to be rare:
3.2.1 where we need to protect your interests or someone else's interests;
3.2.2 or otherwise with your consent.
3.3 Some of the above grounds for processing your personal information will overlap, and there may be several grounds which justify our use of this information.
4 How we use your information
4.1 We will use your information primarily to perform our contract with you. To do this, we will process your personal information in the following situations:
4.1.1 to enable us to process your order;
4.1.2 if we have your permission, to provide you with information about other events, products and services which we think may be of interest to you. For example, if you book tickets for a jazz concert we may provide you with information about other similar events;
4.1.3 to improve the services we offer to you and others, for example, where you provide us with feedback;
4.1.4 for legal reasons such as fraud prevention and to check that you are complying with our terms and conditions and to enforce our legal rights;
4.1.5 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and
4.1.6 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
5 Sharing your information
5.1 We may share your information with third parties as follows:
5.1.1 When you purchase tickets we will need to tell the event organiser so that they can fulfil your order. We will, in particular, need to tell them that you have purchased tickets for their event, the number of tickets purchased and any other information whch might be relevant;
5.1.2 We may also need to share your information with others who provide services in connection with events. For example, we may need to give your name and booking details to the access control provider at an event for the purposes of validating the ticket before entry.
5.1.4 Where we have your permission, we may share information about your interests and preferences with other event organisers. For example, if you book an event with one event organiser we may tell another event organiser about that booking so that they can tell you about their own events which may interest you.
5.1.5 We share your purchase information with our sister company TX.IS to enable you to take advantage of TX.IS services for the purpose of viewing, downloading, using, reselling and sharing your ticket information. To download the TX.IS app please go to https://tx.is. To read more about how TX.IS uses your personal information please see the TX.IS transparency notice at https://tx.is/terms/transparency-notice.
5.1.6 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
5.1.7 We may share your personal information with advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
5.1.8 If we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
5.1.9 If we have a legal obligation to do so or for the purposes of fraud protection and credit risk reduction.
5.1.10 If you object to our sharing or continuing to use your personal data with any specific third party please contact us at email@example.com.
6 If you fail to provide personal information
6.1 In order for us to provide our services, you are contractually required to provide the personal information set out in 2 of this notice. If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you.
Your duty to inform us of changes
6.2 It is important that the personal information we hold about you is accurate and current. Please keep us informed if any of your personal information changes during your relationship with us by updating your information via the website.
7 Change of purpose
7.1 We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
7.2 Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.
8 Automated decision-making
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making where we have notified you of the decision and where it is necessary to perform the contract with you.
If we make an automated decision on the basis of any particularly sensitive personal information, we will only do so with your explicit written consent unless it is justified in the public interest, and we have taken appropriate measures to safeguard your rights.
8.1 If an event is over-subscribed or over-booked, we may use automated decision-making to allocate tickets for this event on the basis of customer loyalty and transaction history. Otherwise, you will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have first notified you.
8.2 If you disagree with your ticket allocation based on our automated decision-making, please contact firstname.lastname@example.org.
9 Where will we store your personal information?
9.1 Any personal information that you submit to us will be held on secure servers, based within the European Economic Area (EEA).
Transferring information outside the EEA.
9.2 We use Google Analytics to evaluate the performance of our site and improve the service we offer you. We may transfer information about you outside the EEA for this purpose. We will only do so where necessary and as permitted by law.
9.3 Google Analytics Complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and subject to enforcement by the Federal Trade Commission. Google, including Google Inc. and its wholly-owned US subsidiaries, has certified that it adheres to the relevant Privacy Shield Principles, including for Google Analytics. For more information about this protective measure, please visit the following: https://www.google.de/intl/en/policies/privacy/frameworks/.
10 Data security
10.1 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
11 How long will we use your personal information for?
11.1 We will keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, auditing or reporting requirements.
11.2 For all users, we will keep your personal information in our database for as long as you are an active member of Tixtu unless you tell us otherwise plus up to 12 months for our internal processes to securely review and delete inactive records. We will retain transaction data such as ticket purchases indefinitely (for auditing purposes) and any personal information relating to these transactions will be anonymised in line with the above.
11.3 Please note that if you request for your personal information to be deleted then we will no longer be able to provide our services to you, including accessing and downloading your ticket via our website, and we will no longer have any history of your ticket purchases.
12 Your rights in relation to our processing of your personal information
12.1 You have the right to be informed about what we are doing with your personal information. We do this by providing you with this Transparency Notice. If we change what we are doing we will provide you with an updated version of this notice.
12.2 You have the right to object to the processing of your personal information.
12.3 You have the right to request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
12.4 If the personal information we hold about you is incorrect or out of date you can ask us to correct it.
12.5 You have the right to ask us to delete the information that we hold about you where there is no good reason for us continuing to process it. You also have the right to ask us to stop processing personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. If you ask us to delete your personal information we will not be able to provide our services to you.
12.6 You have the right to ask us to restrict how we use your personal information for a period of time if you claim that it is inaccurate and we want to verify the position, or if our processing is unlawful but you do not want us to erase your personal information, or for some other limited circumstances. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. If you ask us to restrict our use of your personal information, we may not be able to provide you with our services.
12.7 You can also ask us to send another organisation information that you have provided to us in a format that can be read by computer.
12.8 Where we rely on consent to process your personal information you have the right to withdraw that consent.
12.9 If you want to exercise any of your rights, please contact email@example.com.
12.10 We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).
12.11 Changes to this transparency notice.
12.12 We reserve the right to update this transparency notice at any time, and we will provide you with a new transparency notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
12.13 If you have any questions about this transparency notice, please contact firstname.lastname@example.org.
13 Complaints procedure
13.1 If you consider that we have not acted properly when using your personal information you can contact the Information Commissioner's Office: https://ico.org.uk.
14.3 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
14.4 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
14.6 We use the following cookies:
14.6.1 to manage your login to the website; and
14.6.2 to optionally remember your username.
14.7 We also use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate visitors' use of our site.
14.8 Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
14.9 For more information on Google Analytics please go to https://www.google.com/analytics/analytics/#?modal_active=none.